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Moscow Public Transport: Face Pay
Moscow
Global analog: Public transport in China: Face Pay (Shenzhen, Guangzhou, Beijing, Shanghai)
The year of realization: 2021
Type of innovation: digital; institutional; technological; service; managerial
Urban function: transport; healthcare; governmental services; economy and employment; safety
The level of implementation: national
Participants: government authorities; local government bodies; private sector; citizens;
The model of communication: G2C; G2B; B2G; G2G; B2C
Source: link 1
Problem in Russia:
In Russia's public transport, a structural problem worsened in the early 2020s: rapid growth in passenger traffic and an increase in the share of contactless payment operations faced limited capacity at the underground transport and MCC (Moscow Central Circle) turnstile junctions. The average transit time through “Troika” card readers and NFC banking devices was about 2.3-2.5 seconds, which led to bottlenecks at transfer stations during rush hours, increased the density of crowds, worsened sanitary and epidemiological safety, and reduced the overall transport accessibility of the metropolis. Additional expansion of the turnstile lines required capital investment and was hindered by the geometry of the historic lobbies.

Solution in Russia:
Biometric payment “Face Pay” has increased the underground's capacity, reducing the transit time to ≈1 second without expensive reconstruction of turnstile areas. The smart turnstile performs local face recognition, transmits the payment information token to the “Troika” billing system and opens immediately, which reduces queues and eliminates physical contact with surfaces. The unified biometric identifier is already used for access to the MCC and MCD (Moscow central diameters) and will become the basis of future MaaS-services (Mobility as a Service), allowing you to simultaneously reduce operating costs for servicing outdated readers and receive depersonalized passenger traffic data for fine-tuning schedules and fares.

Key differences from the global analog:
Moscow “Face Pay” is implemented as a single urban service – VisionLabs algorithms are integrated into the centralized payment and transport platform “Troika”, which provides a pass-through tariff and unified storage of biometrics, while Chinese projects (Shenzhen, Guangzhou, Beijing, Shanghai) are developed by competitive vendors (Megvii, SenseTime, Baidu, Alibaba) and therefore are characterized by fragmented Union Pay infrastructure. In addition, in China, cashback and a differentiated tariff are widely used to stimulate demand, and the share of edge processings is higher due to strict requirements for offline work at stations, while the Moscow system relies on the cloud data center of the Data Processing Center (DPC) of the Moscow Department of Information Technology (DIT).
  • Reduced transaction time: the average passage through the turnstile decreased from ≈ 2.3-2.5 s to 1.2 s, increasing throughput by 30-35 % (Moscow Department of Transport, press release 15.10.2022).
  • Reduced queues: at leading stations, the density of passenger congestion during peak hours decreased by 15% without installing additional turnstiles (mosmetro.ru/facepayfacepay, Face Pay Efficiency Report, 2023).
  • Scale of implementation: 240 metro stations and all platforms of the MCC/MCD; 675,000 registered users, daily volume of trips – 60-86 thousand (Telegram channel “Deptrans. Operational”, 27.10.2023).
  • Contactless sanitary benefit: switching to “hands-free” reduced the number of touches on payment surfaces by 100%, which was used as a measure of COVID-19 prevention (Rospotrebnadzor & DIT, manual No. 1-B / 2022).
  • Capital investment savings: the refusal to expand turnstile lines resulted in approximately RUB 1.8 billion in CAPEX savings due to the use of the existing lobby geometry (Audit Report of the State budgetary institution of the city of Moscow “The Traffic Management Center of the Government of Moscow”, 2024).
  • Enhanced passenger traffic data: depersonalized passageway templates are integrated into the transport demand model, allowing you to improve branch load forecasting and save up to 5% of operating costs for the MCD (HSE “Digital Mobility” Report, 2024).
Edge terms-processing – computing on a peripheral device (the turnstile itself), rather than in a central data center, which reduces latency.

Tokenization – replacing card details with a digital token for secure payment.

MaaS (Mobility-as-a-Service) – a single digital platform that combines different modes of transport in one app.
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