Problem in Russia:
Until the 2010s, citizens and businesses had more than 2,000 separate departmental websites and receptions. Each service required personal visits, paper bags, notarized copies, and seals. Huge queues at the MFC slowed down the receipt of benefits, maternity capital, and registration of transport. For businesses, there were different "offices" of the Federal Tax Service, the FSSP, and Rospatent, which complicated tax procedures, reporting, and obtaining certificates for citizens. The lack of a single digital ID led to duplication of identity checks, and regions implemented their own solutions without compatibility. The result is high transaction costs for the state (up to 140 billion rubles per year) and citizens' distrust of services due to the "paper" interface.
Solution in Russia:
Gosuslugi superapp has been launched, which aggregates >2,100 digital services in all regions of Russia, data is uploaded via the SMEV interdepartmental bus. A mobile Gosuslugi has been launched, which provides a one-touch CAP signature; documents are generated automatically (for example, a digital PTA). "Proactive scenarios": the maternity capital is accrued automatically upon registration of the child, the tax deduction comes without an application. The Unified Register of Trusted Representatives gateway has been opened for businesses, which allows banks to issue loans online by checking the client using the API of the Federal Tax Service and the Ministry of Internal Affairs.
Key differences from the global analog:
Unlike Singapore, where the most open API gateways (GovTech), active integration with fintech, biometrics by default, services are grouped by life events, Russian Gosuslugi have a less open ecosystem, and it is not always convenient to find the necessary service, although now this problem is solved by introducing artificial intelligence.
